At OMEGACOMMART LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please review our policy below:
- Eligibility for Returns:
- Products must be returned within 30 days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Certain items such as perishable goods, personalized products, or clearance items are non-returnable and will be clearly marked as final sale on the product page.
- Return Process:
- To initiate a return, please contact our customer service team at support@omegacommart.com / +1 737 283 9173 with your order number and reason for return.
- Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
- Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to your original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
- Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for further assistance.
- Damaged or Defective Items:
- If your item arrives damaged or defective, please notify us within 5 business days of receiving the product. We will arrange for a replacement or a full refund at no additional cost to you.
- Non-Returnable Items:
- Gift cards, downloadable software products, and some health and personal care items are not eligible for returns or refunds.
- Late or Missing Refunds:
- If you haven’t received a refund yet, please first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at support@omegacommart.com / +1 737 283 9173.
For any questions or further assistance regarding returns and refunds, please reach out to our customer service team.
Thank you for shopping with OMEGACOMMART LLC!